Training Programs

Travel insurance is designed to protect the traveller from unexpected occurrences during a business or personal trip or, a family vacation.  Coverage can be arranged for a multitude of emergencies or unforeseen circumstances and it is very important to read and understand the basic policy wording before commencing any investigation.

Centricity specialise in developing and presenting a range of training programs to heighten fraud awareness among claims staff and investigators alike.  Over the past two years we have deliver

Recoveries

Investigating travel claims from a recovery standpoint is a major consideration for all insurers who must act with a sense of urgency.  It is imperative that assistance companies and claims departments work on conjunction with each other to ensure cases are acted upon quickly. 

Our training provides an insight into how a pro-active early intervention program can ensure the right outcome for all concerned.  

Sample Topics

Medical Claims                                                          
- Reviewing the Facts                        - Third Party Recovery 
- The Interview                                     - Dental
- The Insured                                       - Diseases & Medication
- Invoices                                              - Pre-Existing Conditions
- Dates                                                  - Pharmacy Receipts
- Documentation                                 - The Passport
- Signatures                                          

Accident & Injury Claims                 
- Property Claims                                - Motor Cycle Accidents
- Motor Vehicle Accidents                  - Toxicology      
                                     
Luggage Claims
- Mobile Phones                                   - Jewellery
- Laptop Computers                            - Gizmos & iPods