Recoveries

When a policy holder is injured as a result of an accident, the speed at which a claim can be assessed and investigated is critical. This is even more important where a death has occurred, or where serious injuries or multiple casualties are the result of the actions of a third party.

Early intervention not only helps identify key factors in the claim, it can also uncover inconsistencies in the original first notice of loss and in some cases, provide vital evidence for a claim defence or alternatively, highlight another recourse of action.

Today the primary focus for insurers is to provide exceptional customer service which in turn builds brand loyalty. But controlling and minimising claims costs through pro-active initiatives can often identify potential lines for recovery either directly through third parties or their relevant insurers which is an important part of the overall business strategy.