Early Intervention

The early intervention by insurers is critical in any major loss investigation. By establishing the facts quickly for those involved in accident and suffering major injury will assist in determining liability on the claim. So many claims investigated by Centricity have uncovered irregularities and anomalies, from the initial report to the assistance company to the actual facts surrounding the specific event.

It is critical to have an investigator on the ground quickly, first and foremost as a representative of the travel insurer and secondly as a fact finding investigator.

Centricity excel in this area of service with a 24/7/365 program to quickly respond with either our team members here in Australia and the Asia Pacific or with our international affiliates who are very familiar with our procedures and expectations.

Centricity actively works with their clients to develop an action plan to ensure all stakeholders are well informed so an accurate and informed decision can be made on the claim. It is so important that your assistance and claims teams have a well-documented line of communication governing the investigation fatal or serious life threatening accidents. Speed is of the essence.

• Action Plan 24/7/365
• Contact Centricity Hotline
• Email all details of Incident
• Verify Instructions
• Approve investigation
• Identify the witnesses
• Obtain all contact information
• Ascertain names of all parties
• Establish potential recovery
• Obtain police contact details