Conversation Management
Effective Conversation Management saves you valuable time and money when cleansing claims.
It also separates the honest from the dishonest at the earliest stage to protect your best interests and that's why Conversation Management provides real results far quicker than any other claims solution.
Centricity's Finalyze provides the fastest, most ethical, cost-effective process for all claims which means investigating claims has now become more than affordable - allowing you to be more widely informed at all stages of the claims process.
Finalyze is an innovative program developed in conjunction with our strategic partner I-COG Training Solutions in the UK. I-COG are recognised leaders in Conversation Management Services and their customised solutions are now used by leading insurers, Telco's and corporate clients in Great Britain and abroad. The intrinsic knowledge and expertise they have developed and implemented so successfully in the UK is now available through Centricity CI's "Finalyze" Program.
The Process - Claims Risk Assessment
Centricity is now able to quickly and effectively identify those claims which have a potential risk. Our claims handlers conduct a sophisticated yet neutral conversation with the insurance customer.
The conversation process shares cutting edge psychology, astute questioning and active listening skills and techniques to identify points that may require further attention. Finalyze also identifies honest claims, therefore providing superb customer service.
Calls are electronically recorded and returned with a succinct report within 24 hours of receipt.
Claims Risk Identification
If your claim is identified as potentially high risk, Centricity will manage this through a series of conversational strategies to identify the next steps. Claims handlers often find that during this process claimant’s often withdraw of their own volition due to growing awareness of high risk.
However, this stage also allows us to identify genuine reasons as to why the claim raised initial concerns.
Claims Management System
Using our leading edge claims management system, you will also be provided with unique client access so that you can view what we do, when we do it. Claims are then returned to our clients quickly and are defined as RED, AMBER or GREEN with supporting evidence:
RED
- A Policy breach risk that is or could be critical has been identified. Claim Denial recommended.
AMBER
- Potential or actual anomalies identified that require further investigation. Recommendations provided.
GREEN
- No intelligence or information to indicate risk. Fast-tracked for settlement.
For more information regarding our Claims Risk Identification then please contact Centricity today or download our brochure here.
Our Partner
Finalyze is an innovative program developed in conjunction with our strategic partner I-COG Training Solutions in the UK. I-COG are recognised leaders in Conversation Management Services and their customised solutions are now used by leading insurers, Telco's and corporate clients in Great Britain and abroad. The intrinsic knowledge and expertise they have developed and implemented so successfully in the UK is now available through Centricity CI's "Finalyze" Program.
