Conversion Management
Centricity is now able to quickly and effectively identify those claims which have a potential risk. Our claims handlers conduct a sophisticated yet neutral conversation with the insurance customer.
The conversation process shares cutting edge psychology, astute questioning and active listening skills and techniques to identify points that may require further attention. Finalyze also identifies honest claims, therefore providing superb customer service.
Calls are electronically recorded and returned with a succinct report within 24 hours of receipt.
